Client & Goal
A leading Italian customer service provider aimed to equip its call center team with a custom bone conduction headset.
The goal was to enhance communication efficiency in a noisy environment while ensuring all-day wearing comfort for their staff.
Challenges & Requirements
Ergonomic Design
The headset needed to be exceptionally lightweight, with precisely controlled clamping force for operators working long, continuous shifts.
An open-ear design was mandatory to maintain ambient awareness.
Professional Audio Performance
Required fine-tuned EQ settings for both HFP (Hands-Free Profile) and A2DP (Advanced Audio Distribution Profile) to ensure pristine voice and audio clarity.
Extreme Noise Cancellation
The microphone had to reliably isolate and reproduce clear human speech in an environment with ambient noise levels up to 120dB, while effectively suppressing loud external sounds.
Our Solution & Results
Our team initiated a multi-faceted development process, focusing on structural design, microphone parameter optimization, and advanced acoustic tuning.
After a 2-month iterative cycle of technical development and real-world simulations, the final product achieved:
A stable, comfortable fit that eliminated the pressure and ear fatigue of traditional headsets.
Exceptional call clarity, even in extremely noisy conditions, significantly boosting operator efficiency.
The client validated the performance, gave their high approval, and moved forward with large-scale deployment.
Value Delivered
Through our end-to-end ODM solution, the client successfully deployed a professional-grade headset tailored to their specific call center environment.
This resulted in a substantial increase in communication efficiency, improved employee comfort and satisfaction, and a marked reduction in communication errors caused by background noise.